Collections Specialist

3 weeks ago

Chicago, Illinois, United States Rewards Network Full time

About the Role

Rewards Network is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for resolving business interruptions through the life-cycle of our client relationships. This includes contacting clients to collect payments, settle accounts, and resolve account issues.

The ideal candidate for this position will have a strong work ethic, be goal-oriented, and have excellent problem-solving skills. You will also be responsible for managing your own book of business, following established company procedures, and prioritizing your workflow to increase productivity and efficiency.

Key Responsibilities:

  • Manage your own book of business with a focus on resolving high-value accounts quickly and professionally.
  • Initiate and respond to a high-volume of calls, emails, or other correspondence to collect payments and settle accounts.
  • Organize all affected parties to execute problem resolutions structured within guidelines set by the company.
  • Track and process payment resolutions on client accounts.
  • Handle competing interests while resolving problems that maximize the return of the company's investment.

Requirements:

  • High School diploma or equivalent education.
  • Minimum of three years' experience in a combination of collections and customer service roles.
  • Experience in a Sales/Banking or Finance environment strongly preferred.
  • Strong computer skills, particularly Microsoft Office and Salesforce.
  • Strong negotiation skills.
  • Proven track record of delivering results.
  • Solution-driven with the ability to work independently within established procedures.
  • Excellent interpersonal skills - written and verbal communication, active listening, the ability to be persuasive.
  • Extremely well-organized and detailed-oriented.

About Us

Rewards Network is a leading provider of financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs.

We take pride in partnering with the world's most powerful loyalty programs to bring full-price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.

Benefits

  • Comprehensive benefits package, which includes:
  • Competitive Paid Time Off and company holidays.
  • Generous dining reimbursement when you dine with our restaurant clients.
  • 401(k) plan with a company match.
  • Two medical plan options - Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants).
  • Partnership with Rx n Go, offering certain prescriptions for free.
  • Dental plan options and a vision plan.
  • Flexible Spending Accounts and a pre-tax commuter benefit program.
  • Accident, Critical Illness, and Hospital Indemnity Insurance Plans.
  • Short Term and Long Term disability.
  • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance.
  • Employee Life Assistance Program.
  • Hybrid working space in our state-of-the-art office downtown located by the Metra and Ogilvie train stations.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

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