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Front Desk Representative

2 months ago

Irvine, California, United States Element Full time
Front Desk Agent

Are you a customer service enthusiast looking to kickstart your career in the hospitality industry? We're seeking a skilled Front Desk Agent to join our team at Element.

About the Role

As a Front Desk Agent, you will be the face of our hotel, welcoming guests with a warm smile and making them feel at home. Your primary responsibilities will include:

  • Managing room allocations and keys with precision
  • Keeping a finger on the pulse of daily events and their locations
  • Handling arrivals and departures smoothly, ensuring every guest feels special
  • Preparing guest invoices and processing payments with accuracy and efficiency
  • Maintaining a safe and sparkling clean workspace
  • Being the go-to person for all hotel information, services, and local area insights
  • Offering top-notch recommendations for local attractions, dining, and shopping
  • Managing mail, messages, and faxes with utmost confidentiality
  • Arranging transportation like a seasoned travel agent
  • Being ready to step up during emergencies
  • Answering phone calls promptly, professionally, and with a friendly tone
  • Assisting guests with all guestroom features, making their stay comfortable
  • Recording and tracking all guest complaints, ensuring they are addressed promptly
  • Communicating guest requests to the appropriate departments swiftly
  • Assisting in resolving billing discrepancies with a keen eye for detail
  • Handling financial transactions with integrity
  • Using the property management system and other tech tools effectively
  • Informing guests about current rates and promotions, making every deal sound exciting
  • Showing guestrooms and meeting spaces to potential guests with enthusiasm
  • Performing all other duties with a can-do attitude
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • A background in customer service, with a knack for making people feel valued
  • Previous experience at a hotel front desk is a plus, but not a must
  • Excellent language skills: ability to read, interpret, and communicate effectively
  • Flexibility: ready to work different shifts based on business demand and weather conditions
  • Exceptional hospitality skills: greet every guest with a smile, anticipate their needs, and make them feel valued
  • Professionalism: maintain a professional appearance and attitude at all times
  • Attention to detail: listen intently to each guest, focusing directly on them during each interaction

We're known for our high performance and innovative strategies. But what sets us apart is our vibrant team and our commitment to creating amazing guest experiences. If you're a go-getter looking for an exciting opportunity, Element is the perfect place for you. Let's redefine hospitality together.