IT Support Engineer I, OTS

7 hours ago


Simi Valley, California, United States Amazon Full time
About Amazon Operations

At Amazon, we're known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. As a vital part of our operations, our IT Support Engineers play a crucial role in ensuring our systems run smoothly.

The Role

As an IT Support Engineer I, you'll use your knowledge and specialized skills to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area.

Key Responsibilities
  • Network engineering and troubleshooting
  • Data cabling and systems administration in a variety of software and hardware environments
  • Ensuring infrastructure networking and computing systems remain available during production hours
  • Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
  • Managing local technical projects
  • Maintaining or creating policies, procedures, and processes
  • Identifying root-causes of operational issues and process inefficiencies
  • Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours
  • Supporting customers from multiple buildings in the area, as well as remote customers
  • Traveling within your local or regional area to support our customers
Requirements
  • 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
  • 2+ years of troubleshooting in a multi-user high availability environment experience
  • 2+ years of PC repair, troubleshooting, deployment and liquidation experience
  • 1+ years of IT client, server, and network service delivery experience
  • 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
  • 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • 2+ years of supporting and maintaining a corporate network environment experience
  • High school or equivalent diploma
Preferred Qualifications
  • 2+ years of computer networking experience
  • Experience supporting video conference and teleconference equipment

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


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