IT Support Associate II, OTS

5 days ago


Simi Valley, California, United States Amazon Full time
About Operations Technology Solutions (OTS)

At the heart of Amazon's business, Operations Technology Solutions (OTS) plays a vital role in delivering exceptional service and speed. Our team provides nonstop global IT support to Amazon Operations, ensuring seamless operations and customer satisfaction.

About the Role

As an IT Support Associate II, you will be part of a dynamic team that resolves technical problems within Amazon operations facilities. You will use your skills to support the operations team, troubleshoot technical issues, and develop solutions to complex problems.

Key Responsibilities
  • Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
  • Handle support requests and procedures across the network.
  • Assist in training new hires.
  • Continuously learn new technologies.
  • Support customers from multiple buildings in the area, as well as remote customers.
  • Maintain a safe and healthy work environment.
Basic Qualifications
  • 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
Preferred Qualifications
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
  • Experience in a dynamic environment with a high degree of customer service.
What We Offer

Amazon offers competitive compensation packages, including comprehensive healthcare benefits, a matching 401(k) program, and up to 20 weeks of paid parental leave. We are a casual dress code company, and we value work-life balance.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website.



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