IT Support Engineer I

1 month ago

Simi Valley, California, United States Amazon Full time
About Amazon Operations

At Amazon, we're committed to delivering exceptional service and speed to our customers. Our Operations team is at the heart of this effort, ensuring that our buildings and systems run smoothly and efficiently. As an IT Support Engineer I, you'll play a critical role in providing technical support and solutions to our Operations teams.

The Role

We're looking for a skilled and motivated IT Support Engineer I to join our team. In this role, you'll be responsible for implementing technical solutions and providing high-quality support for computer hardware, operating systems, and enterprise application software. You'll work closely with our Operations teams to troubleshoot and resolve technical issues, and develop new solutions to improve our systems and processes.

Key Responsibilities
  • Network engineering and troubleshooting, data cabling, and systems administration in a variety of software and hardware environments.
  • Ensuring infrastructure networking and computing systems remain available during production hours.
  • Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
  • Managing local technical projects.
  • Maintaining or creating policies, procedures, and processes.
  • Identifying root-causes of operational issues and process inefficiencies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Traveling within your local or regional area to support our customers.
Requirements
  • 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
  • 2+ years of troubleshooting in a multi-user high availability environment experience.
  • 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
  • 1+ years of IT client, server, and network service delivery experience.
  • 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
  • 2+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
  • 2+ years of supporting and maintaining a corporate network environment experience.
  • High school or equivalent diploma.
Preferred Qualifications
  • 2+ years of computer networking experience.
  • Experience supporting video conference and teleconference equipment.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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