Vehicle Programs Coordinator

6 days ago


Dearborn, Michigan, United States Percepta Full time
Job Summary

We are seeking a highly organized and detail-oriented Vehicle Programs Specialist to join our team at Percepta. In this role, you will be responsible for performing a variety of administrative tasks related to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, and customer service.

Key Responsibilities
  • Provide administrative support to Vehicle Programs personnel
  • Administer support for the "M" (Manufacturer) Plate Program
  • Support our Co Car, AXZ, and Ford Fleet Care Call Centers
  • Process billing invoices from vendors and dealerships for delivered vehicles
  • Process tickets, tolls, citations, etc
  • Process vehicle title, plates, and registrations
  • Process and monitor vehicle orders
  • Process vehicle returns, title corrections, and auction disposal
  • Audit and reconciliation of official documents such as lease and usage agreements
  • Customer account maintenance
  • Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings
Requirements
  • High school diploma required; Bachelor's degree preferred
  • 3 years administrative office experience required
  • Experience using mainframe and web system applications
  • Critical thinking, problem solving, and analytical skills
  • Strong planning and organizing skills
  • Strong communication skills that demonstrate knowledgeable, proactive and clear communication
  • Excellent customer service skills
  • Excellent time management skills
  • Team-oriented mindset
  • Proficient in MS Office
What We Offer
  • Salary per hour $16-19.50
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs
  • Employee Rewards Program


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