Client Success Specialist

2 weeks ago


Memphis, Tennessee, United States Kira Learning Full time

About Kira Learning:

Kira Learning is committed to creating educational resources and tools that empower teachers and prepare students for a future where technology and science play pivotal roles in everyday life.

We are supported by prominent Venture Capital firms including New Enterprise Associates (NEA) and Andrew Ng's AI Fund.

Position: Customer Success Manager

Company: Kira Learning

We are looking for a talented Customer Success Manager to enhance our operations and support our clients effectively.

  • Provide outstanding support to Kira Learning's clientele, focusing on delivering exceptional experiences for our key customers.
  • Build strong partnerships with educational institutions by identifying and engaging with essential stakeholders.
  • Regularly communicate with educators and administrators to ensure the successful implementation of Kira Learning.
  • Address customer inquiries efficiently and serve as the primary escalation point for any challenges.
  • Offer hands-on implementation and onboarding support to educational institutions.
  • Facilitate professional development for educators through training sessions and webinars.
  • Evaluate and respond to student progress and mastery data to assist educators in improving student outcomes.
  • Relay educator feedback to curriculum, product, and engineering teams.
  • Provide training, product support, and strategies for addressing customer issues.
  • Collaborate with key partner teams such as Sales, Engineering, and Product to align efforts towards product and sales enhancements.
  • Deliver precise forecasting and reporting on customer success metrics, proactively addressing any accounts at risk.
  • Strategically develop innovative solutions for clients facing challenges.
  • Strengthen relationships with existing educational partners to boost retention and advocate for Kira with regional partners to promote adoption.

Qualifications & Skills:

  • 3-5 years of experience in the education sector, with a preference for prior teaching experience.
  • Extensive background working with local and state education agencies.
  • Proficient in technical SaaS products and skilled in training others on their use.
  • Excellent verbal and written communication skills, capable of engaging effectively with diverse groups.
  • Adaptable and agile, thriving in a dynamic startup environment.
  • Positive, proactive attitude, able to navigate challenges and embrace constructive feedback.
  • Ability to foster an inclusive culture where all team members feel valued.
  • Proficiency in Google Workspace and Microsoft Office Suite.
  • Familiarity with Hubspot is a plus.

Additional Benefits:

  • Competitive salary range ($90,000 - $110,000) and equity package in a well-funded, high-growth organization.
  • Flexible paid time off.
  • Paid parental leave.
  • Comprehensive medical, dental, and vision insurance.
  • Company-sponsored 401(k) plan.

Background Check:

Kira Learning will extend a conditional job offer in accordance with applicable laws and will subsequently conduct a background check covering criminal, educational, and employment history.

Equal Employment Opportunity Employer:

At Kira Learning, we are committed to fostering a respectful environment where all applicants have equal employment opportunities, regardless of various factors. We value diversity and inclusion within our workforce and strive to attract, develop, and retain talent from diverse backgrounds. Employment decisions are based on qualifications, merit, and business needs.



  • Memphis, Tennessee, United States Elwood Staffing Full time

    About the RoleThe On-Site Specialist plays a critical role in supporting the success and improvement of our client's On-Site program. This position requires the ability to exercise independent judgment and discretion in guiding the activities of all associates and ensuring job performance goals are met or exceeded.Key ResponsibilitiesAssociate Management:...


  • Memphis, Tennessee, United States Kira Learning Full time

    About Kira Learning:Kira Learning is committed to creating educational resources and tools that empower teachers and prepare students for a future where technology and science play crucial roles in everyday life.We are supported by leading Venture Capital firms, including New Enterprise Associates (NEA) and Andrew Ng's AI Fund.Position: Customer Success...


  • Memphis, Tennessee, United States Raymond James Financial Services Full time

    Position OverviewAs a Client Service Specialist, you will operate under general supervision, utilizing your specialized knowledge and skills acquired through experience and formal training. Your primary responsibility will be to support branch offices and Financial Advisors (FAs) in addressing client needs.Key ResponsibilitiesResearch and resolve escalated...


  • Memphis, Tennessee, United States EVERSANA Full time

    Job DescriptionTHE POSITION:The Client Success Manager (CSM) is the primary business and relationship manager for EVERSANA's 3PL Warehouse & Distribution service. As an account manager (from 5-8 pharmaceutical clients), this role oversees the relationship and increasing service levels to attain Client Delight. The Client Success Manager, in conjunction with...


  • Memphis, Tennessee, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a traveling CT Imaging Specialist for an exciting opportunity.Position Overview & RequirementsSpecialty: CT Imaging SpecialistField: Allied Health ProfessionalDuration: 13 weeks36 hours per weekShift: 12 hours, night shiftsEmployment Type: TravelThis position offers a competitive pay package based on 12-hour shifts and 36...


  • Memphis, Tennessee, United States HealthEcareers - Client Full time

    HealthEcareers - Client is in search of a traveling CT Imaging Specialist to fill a vital role within the healthcare system.Position Overview & RequirementsSpecialty: CT Imaging SpecialistField: Allied Health ProfessionalDuration: 13 weeks36 hours per weekShift: 12 hours, night shiftsEmployment Type: TravelThis position offers a competitive pay package based...


  • Memphis, Tennessee, United States Segue HR Full time

    About the RoleWe are seeking a highly skilled Client Implementation Specialist to join our team at Segue HR. As a key member of our implementation team, you will be responsible for ensuring a seamless transition of our clients to our HR platform.Key ResponsibilitiesCoordinate and complete the discovery process with new clients during implementation,...


  • Memphis, Tennessee, United States Breg, Inc. Full time

    Job OverviewAre you ready to take on a rewarding challenge?We are currently seeking a full-time Client Solutions Specialist. If you thrive in a dynamic setting where your contributions can have a significant impact, this role may be the perfect fit for you.The ideal candidate will...Exhibit a strong sense of ownership and responsibility. Possess the ability...


  • Memphis, Tennessee, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN Specialist to join their team in a Pediatric Intensive Care Unit (PICU) setting. As a Travel Nurse RN Specialist, you will provide high-quality patient care and work collaboratively with the healthcare team to ensure excellent patient outcomes.Key ResponsibilitiesProvide direct patient...


  • Memphis, Tennessee, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a highly skilled Travel Nurse RN Specialist to join our team at HealthEcareers - Client. As a critical care travel nurse, you will be responsible for providing exceptional patient care in a fast-paced ICU environment.Job Summary:Provide high-quality patient care in a critical care settingCollaborate with...

  • Travel Nurse RN

    1 week ago


    Memphis, Tennessee, United States HealthEcareers - Client Full time

    About the JobGHR Healthcare is seeking a skilled travel nurse to join their team as an Operating Room Specialist. This is a fantastic opportunity for a dedicated and experienced nurse to work in a dynamic environment and make a real difference in the lives of patients.Key ResponsibilitiesProvide high-quality patient care in the Operating Room...


  • Memphis, Tennessee, United States THE BOLD LION LABEL Full time

    Position OverviewWe are looking for a Client Support Specialist to enhance our customer service operations. In this role, you will assist clients by delivering detailed product and service insights while addressing technical challenges.Key Responsibilities:Manage customer inquiries and resolve complaints effectively.Offer comprehensive information regarding...


  • Memphis, Tennessee, United States RADIANS INC Full time

    Job OverviewPosition Summary: The Client Support Specialist (CSS) will assist clients by providing essential information and services to effectively promote and purchase Radians products. The CSS will collaborate with Inside Sales Representatives, Account Managers, Regional Sales Managers, and Manufacturer's Representatives to streamline the sales...


  • Memphis, Tennessee, United States Fedex Ground Full time

    Position Overview:The Client Account Specialist is responsible for engaging and collaborating with FedEx Ground's internal and external stakeholders to ensure efficient, precise, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).Key Responsibilities:Facilitate the processing of entries, including the...


  • Memphis, Tennessee, United States Raymond James Financial Services Full time

    Position Overview:In this role, you will serve as a vital link between clients and Raymond James Financial Services, ensuring a seamless communication experience.Key Responsibilities:Under general supervision, you will utilize your expertise to:Act as the primary contact for clients, addressing inquiries and providing information about their accounts.Deliver...


  • Memphis, Tennessee, United States eTeam Full time

    Position Title: Client Relations SpecialistLocation: RemoteEmployment Type: Full-time, Temporary Position Overview:Acts as a liaison between various departments and the central office in a customer support setting. Responsible for reviewing, updating, and managing client accounts while ensuring compliance with established protocols and providing exceptional...


  • Memphis, Tennessee, United States Raymond James Financial Services Full time

    Job Overview - Client Account SpecialistWork Environment: This position offers a hybrid work model, allowing for a blend of in-office and remote work arrangements.Position Summary: Acts as the liaison between various branches and the central office within a customer service environment. Responsible for reviewing, updating, and managing client accounts....


  • Memphis, Tennessee, United States Advertising Checking Bureau Full time

    Advertising Checking Bureau is seeking dedicated individuals to become part of their team as Client Support Specialists. The ideal candidates will possess fluency in French, with a preference for French Canadian speakers. Initial training hours will be set from Monday to Friday, and subsequent work hours will be discussed during the...


  • Memphis, Tennessee, United States EVERSANA Full time

    Job DescriptionJob SummaryEversana is seeking a highly skilled Client Information Specialist to join our Order Management team. As a Client Information Specialist, you will be responsible for executing key business functions within the Order Management department, including order processing, customer support, and returns processing.Key...


  • Memphis, Tennessee, United States FastSigns Full time

    Are you a natural communicator? If you thrive in environments where you can interact with people and enjoy assisting them in resolving their challenges, we have an exciting opportunity for you in the dynamic Sign Industry. As a Customer Engagement Associate at FASTSIGNS, you will serve as the primary point of contact for both existing and potential clients...