Client Relations Specialist
2 weeks ago
Position Title: Client Relations Specialist
Location: Remote
Employment Type: Full-time, Temporary
Position Overview:
- Acts as a liaison between various departments and the central office in a customer support setting. Responsible for reviewing, updating, and managing client accounts while ensuring compliance with established protocols and providing exceptional service.
- The department requires additional support to handle increased workloads, particularly in processing financial transactions and related inquiries.
Required Skills:
- Strong attention to detail, commitment to quality, excellent communication skills, ability to manage multiple tasks in a dynamic environment, and proficiency in computer applications.
- Proficient in MS Office Suite – including Outlook, Word, and Excel – along with 1-2 years of experience in customer service or a relevant degree.
Knowledge, Skills, and Competencies:
Knowledge of:
- Essential software applications for document creation, data management, and communication.
- Regulatory compliance and risk management practices.
Skills in:
- Effective verbal and written communication to engage with various levels of management and colleagues.
- Handling a high volume of inquiries while delivering outstanding customer service, with a strong emphasis on multitasking.
Ability to:
- Exhibit a professional demeanor while training new team members on processes and responsibilities.
- Navigate complex tasks efficiently.
- Work autonomously as well as collaboratively with supervisors.
- Thrive under pressure from deadlines and fluctuating workloads.
Educational Requirements:
- High School Diploma or equivalent.
~or~
- Any combination of education, experience, and training that meets the approval of Human Resources.
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