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Patient Access Representative
2 months ago
We are seeking a highly skilled Patient Access Representative to join our team at BJC HealthCare. As a Patient Access Representative, you will be the first point of contact for our patients and will play a critical role in ensuring a positive patient experience.
Key Responsibilities- Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them.
- Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers.
- Register and schedule patients, verify insurance, and scan and retrieve documents within multiple BJC systems.
- Validate that orders are complete, signed by the ordering provider, and the correct test is ordered.
- Enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO Requirements.
- High School Diploma or GED
- No experience required, but preferred qualifications include an Associate's Degree and less than 2 years of experience.
- CHAA certification is also preferred.
At BJC, we offer a comprehensive benefits package, including medical, dental, vision, life insurance, and legal services. We also offer a pension plan, 401(k) plan, and tuition assistance. Our employees enjoy a positive work environment, opportunities for professional growth and development, and a commitment to work-life balance.
