Hotel Guest Services Expert

23 hours ago


Vail, Colorado, United States Crescent Services Full time

Deliver Exceptional Guest Service as a Customer Service Representative

The Highline Vail, a DoubleTree by Hilton, is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our guests.

About the Role:

We offer a unique opportunity to work in a beautiful Colorado setting, surrounded by breathtaking scenery and minutes away from Vail Mountain. As a Customer Service Representative, you will be responsible for greeting and registering guests, checking them out, and providing excellent customer service throughout their stay.

Your Key Responsibilities:

  • Greet guests with a smile and a friendly welcome, using a positive and clear speaking voice to understand their needs.
  • Process registrations efficiently and accurately, confirming guest reservation details and making room assignments based on their preferences.
  • Verify and receive authorization for credit card payments, handle cash transactions, and balance house banks to ensure accurate financial records.
  • Promptly answer guest calls, input comments into reservations, and retrieve messages to ensure seamless communication and resolve any issues that may arise.
  • Audit guest accounts at departure, negotiating compromises when necessary, and addressing complaints in a professional manner.
  • Conduct research to resolve guest complaints and negotiate effective solutions.
  • Work flexible hours, including weekends, evenings, and holidays, to meet the demands of the hotel.

What We Offer:

  • A competitive salary range of $17.50 - $22.00 per hour, depending on experience.
  • An excellent benefits package, including sick and vacation pay, hotel room discounts, and opportunities for career growth.
  • A fun and dynamic work environment, with a team-oriented culture that values teamwork and collaboration.


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