Shift Supervisor

1 week ago

New Orleans, Louisiana, United States HUSTLER HOLLYWOOD Full time
Job Title: Shift Supervisor

Overview

Hourly Rate: $16.50

Job Summary:

The Shift Supervisor is a key member of the store leadership team, responsible for supporting the Store Manager in the absence of a manager on the sales floor. This role requires strong leadership and communication skills, with a focus on customer engagement, sales, and store operations.

Responsibilities:

  • Assist Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand.
  • Responsible for holding store keys to open and close without management as necessary.
  • Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs.
  • Manages rest and meal break schedules and ensures that all zones are covered.
  • Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling, and sales floor etiquette.
  • Assists with managing company standards of merchandise presentations, signage, and displays.
  • Escalates performance concerns to the Store Manager.
  • Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers.
  • Assists with store security, including checking bags and monitoring fitting rooms.
  • Ensures that store staff are treated professionally, courteously, and respectfully.
  • Responsible for processing return/exchange transactions, authorizing promotional discounts, and employee sales in the absence of a manager.
  • Adheres to and ensures compliance with all LP policies.
  • Has full understanding/knowledge of inventory management procedures.
  • Represents the company in a professional and positive manner.

Requirements:

  • At least 1 year of key holder experience in a retail setting preferred.
  • Excellent verbal and written communication skills.
  • Must be available to work weekends (Friday, Saturday, and Sunday).
  • Must commit to two store closings per week, including one being Friday or Saturday.
  • Ability to utilize retail POS System & Inventory Scanner.
  • Must be able to make change using American Monetary units.
  • Ability to carry out detailed tasks and projects with minimal direction or supervision.
  • Strong interpersonal skills and ability to build positive working relationships.
  • Completion of the Shift Supervisor three-month training program.

Work Environment:

The Shift Supervisor will work in a fast-paced retail environment with a focus on customer engagement and sales. The role requires strong communication and leadership skills, with a focus on building a positive store environment and driving sales growth.

What We Offer:

We offer a competitive hourly rate, opportunities for career growth and development, and a fun and dynamic work environment. If you are a motivated and enthusiastic individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity.

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