Customer Service Team Lead

21 hours ago


Bradenton, Florida, United States United Placement Group Full time

Job Title: Customer Service Team Lead

About the Role:

  • The Customer Service Team Lead will oversee the daily operations of a remote call center team.

Responsibilities:

  1. Hire, train, and mentor call center representatives to ensure excellent customer service.
  2. Manage and resolve complex customer issues that cannot be resolved by call center representatives.
  3. Oversee the call center team to achieve both quantitative and qualitative objectives.
  4. Collaborate with cross-functional teams to create rollout plans for new products or services.

Requirements:

  • Proven experience as a Call Center Manager or similar position.
  • Proficiency with necessary technology hardware and software.
  • Experience managing a team of diverse call center representatives.
  • Excellent communication and interpersonal skills.

Estimated Salary: $55,000 - $65,000 per year

Benefits:

  • Medical
  • Dental
  • Vision
  • 401k
  • Life Insurance
  • PTO


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