Practice Director

4 weeks ago

Lake Mary, Florida, United States RMA Network Full time
Job Purpose:

The Practice Administrator is responsible for directing and administering day-to-day operations for the practice. This role will oversee the overall performance of the clinic, supervising staff, contributing to business improvement plans, and overseeing the facility's finances.

This position partners closely with the center's clinical leadership to ensure patient care, service, and clinical metrics, goals, and objectives meet and/or exceed expectations.

Key Responsibilities:
  • Oversee budget for the practice to ensure company goals are being met, monitor clinic expenditures, and perform daily financial management tasks.
  • Lead a growth strategy for the clinic by actively managing the budget.
  • Engage in leadership meetings with Regional Management to present key practice metrics for strategic business planning.
  • Implement necessary SOPs to ensure the practice is compliant with company metrics and goals.
  • Provide overall leadership to the clinic to assure all team members have a clear sense of their role, know the results expected, understand and accomplish what is required to achieve Practice goals and objectives, know how well the Practice is performing, and are motivated to achieve and continuously improve results.
  • Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions.
  • Ensure tasks performed by all positions at the practice locations are aligned with companywide and/or agreed-upon approach by IVIRMA Clinical Leadership.
  • Ensure accuracy of all incoming and outgoing information, including supplies, invoices, billing requests, and patient records.
  • Lead people, coordinate, and inspire the team and achieve results under challenging circumstances.
  • Work comfortably with financial statements and financial concepts in a service organization.
  • Provide extraordinary customer service to all internal and external customers, including patients and other team members.
  • Monitor office communication and performance to ensure that front desk, referrals, and care teams operate in an efficient, accurate, and customer-focused manner.
  • Collaborate with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
  • Comfort patients by anticipating patients' anxieties and answering patients' questions and addressing and resolving all customer-service or team-member issues.
Requirements:
  • Highly developed business acumen and acuity.
  • Dynamic individual with an outgoing, energetic, and collaborative personality.
  • Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals.
  • Analytical, organized, driven by attaining results, exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and data.
  • Exceptional written, verbal, and interpersonal communication skills; comfortable with public speaking.
  • Emotionally mature, able to initiate, conduct, and navigate difficult conversations with individuals at all levels.
  • Strategic and visionary approach to work, innovative, creative, and continually seeking ways to improve efficiency and productivity through cutting-edge, technological advancements.
  • Openness to learning with a curiosity about the IVIRMA Way and willingness to adapt to our innovative approach to improving health outcomes.
  • Capability to effectively communicate with employees, patients, and other individuals in a professional and courteous manner.
  • Keen ability to manage multiple projects and processes and work effectively with other team members.
  • Proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software.
  • Ability and willingness to travel locally and regionally.
  • Spoken and written fluency in English.
Academic Training:
  • High school diploma with a minimum of 10 years' related internal and/or external work experience in the same or similar service industry required, preferably healthcare or hospitality.
  • Associate degree with a minimum of 7 years' related internal and/or external work experience in the same or similar service industry required, preferably healthcare or hospitality.
  • BA/BS degree in Business Administration, Hospitality, Healthcare Administration, or a related discipline with a minimum of 5 years' related internal and/or external work experience in the same or similar service industry required, preferably healthcare or hospitality.
  • MBA, MHA, MPA, or a Master's degree in a related discipline preferred.

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