Practice Director

4 weeks ago

Lake Mary, Florida, United States IVI America Full time
Job Overview

The Practice Director is responsible for overseeing the day-to-day operations of the practice, ensuring the overall performance of the clinic meets and exceeds expectations. This role will direct and administer the administrative functions of the practice, supervising staff, contributing to business improvement plans, and overseeing the facility's finances.

Key Responsibilities:

  • Oversee the budget for the practice to ensure company goals are being met, monitor clinic expenditures, and perform daily financial management tasks.
  • Lead a growth strategy for the clinic by actively managing the budget.
  • Engage in leadership meetings with Regional Management to present key practice metrics for strategic business planning.
  • Implement necessary SOP's to ensure the practice is compliant with company metrics and goals.
  • Provide overall leadership to the clinic to assure all team members have a clear sense of their role, know the results expected, understand and accomplish what is required to achieve Practice goals and objectives, know how well the Practice is performing, and are motivated to achieve and continuously improve results.
  • Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions.
  • Be accountable for personally setting the example for demonstrating IVIRMA Values and fostering a culture where IVIRMA Values are displayed and adhered to by staff members.
  • Ensure tasks performed by all positions at the practice locations are aligned with companywide and/or agreed upon approach by IVIRMA Clinical Leadership.
  • Ensure accuracy of all incoming and outgoing information including supplies, invoices, billing requests, and patient records.
  • Lead people, coordinate, and inspire the team and achieve results under challenging circumstances.
  • Work comfortably with financial statements and financial concepts in a service organization.
  • Provide extraordinary customer service to all internal and external customers, including patients and other team members.
  • Monitor office communication and performance to ensure that front desk, referrals, and care teams operate in an efficient, accurate, and customer-focused manner.
  • Collaborate with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
  • Comfort patients by anticipating patients' anxieties and answering patients' questions and addressing and resolving all customer-service or team member issues.

Additional Responsibilities:

  • Review reports to ensure target metrics are achieved and processes are being followed.
  • Ensure co-pays are compliantly collected and cash is reconciled and deposited.
  • Conduct walk-throughs of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste, and medicine disposal.
  • Conduct trainings and refreshers regarding Accrediting Boards Requirements and HIPAA compliance, ensure annual OSHA trainings occur, and employees have all required certifications current in their files.
  • Monitor housekeeping activities.
  • Monitor and/or alter team member work schedules, including approval of overtime or vacations.

Requirements:

  • A minimum of 5 years' progressive supervisory/managerial experience required.
  • A minimum of 3 years' Income Statement management experience required.
  • Proficiency in electronic practice and health record management systems.
  • Extensive experience in financial management.
  • Exceptional organizational and time-management skills.
  • In-depth knowledge of applicable healthcare regulations.
  • Excellent leadership, interpersonal, and communication skills.

About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO: IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.

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