Senior Manager, Live Operations Specialist

3 weeks ago

Austin, Texas, United States Pocket Worlds Full time
About Pocket Worlds

Pocket Worlds is a cutting-edge technology company that enables creators to develop innovative social experiences. Our flagship platform, Highrise, is a thriving community where millions of people connect, engage, and create meaningful relationships. With over 40 million users, Highrise is growing rapidly, and we're looking for a talented Senior Manager, Live Operations to drive its continued success.

About the Role

We're seeking a seasoned professional to manage and execute live operations for Highrise. As a key member of our team, you'll be responsible for developing and implementing strategies that balance performance and operational excellence to achieve our growth goals. Your expertise will be crucial in optimizing engagement strategies, collaborating with cross-functional teams, and analyzing performance metrics to inform data-driven decisions.

Key Responsibilities
  • Develop and own a live ops and monetization strategy that aligns with business objectives.
  • Drive day-to-day execution of the strategy, owning schedules, targets, and success metrics for in-game sales, offers, and live events.
  • Own the roadmap of features and tools needed to grow, innovate, and improve live ops for Highrise, coordinating development with relevant stakeholders.
  • Collaborate with game analysts to conduct quantitative analysis, providing key insights into product performance and identifying opportunities for further engagement and monetization.
  • Conduct A/B and multivariate tests to optimize game retention, engagement, and monetization metrics.
  • Bring best-in-class F2P live ops activities, feature design, and monetization mechanics to the team.
Requirements
  • At least 5 years of experience in free-to-play mobile games.
  • Demonstrated track record and experience in running and growing a live free-to-play game.
  • Sound product judgment, ability to formulate live ops strategy, and present clear, measurable key results.
  • Hands-on approach and impact-driven focus on constantly pushing game performance and delivering fantastic player experiences.
  • Deep understanding of economy and monetization design, as well as engagement drivers in live service games.
  • Strong quantitative and analytical skills with an emphasis on metrics-driven decision-making.
  • Comfortable taking calculated risks, learning, and sharing lessons learned.
  • Extensive knowledge of live operations and monetization trends within the free-to-play business model.
Why Work with Us
  • Impact: Your work will directly affect millions of users worldwide.
  • Growth: Your growth isn't capped by a career ladder. Show us you can deliver impact, and we'll respond with recognition and reward.
  • Elite team: You'll be a member of a small and elite team with a lot of freedom to go after opportunities you identify.
  • Culture: High trust, high intensity, low process and bureaucracy. We pride ourselves in being a Silicon Valley startup with a laser focus on the mission, and we'll happily remove all roadblocks in your path to success.
  • Reward: This role offers a highly competitive salary and very generous equity. Our incentives will be directly aligned toward success.
  • Office and team: Directly work with the cofounders in our office in Downtown Austin.
Benefits (US Only)
  • Meaningful equity - we're here to do amazing work, and we share in our wins together.
  • Equipment allowance - choose what you need to work at your best.
  • Healthcare, 401k / pension (US only).
  • Unlimited PTO.
  • Education/Training stipend - we've set aside a budget for every employee to continue to learn and grow their skills.

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