Event Security Supervisor

2 weeks ago


Kansas City, Missouri, United States ASM Global Full time
ASM Global is a leader in venue management, dedicated to providing exceptional experiences for guests at various events. Our venues are known for their commitment to safety and excellence, ensuring a memorable atmosphere for all attendees.

Position Overview:

The Event Security Supervisor plays a crucial role in maintaining the safety and security of all individuals within the venue, including guests, staff, and property. This position oversees the performance and behavior of the security personnel assigned to the venue.

Key Responsibilities:
  • Complete all designated tasks within the established guidelines and timelines set by management.
  • Collaborate with management to effectively support part-time staff and other assigned areas during events.
  • Encourage and motivate security personnel to uphold high standards of performance, conduct, and teamwork.
  • Ensure the professional appearance of the security team, addressing any uniform policy inquiries from staff.
  • Maintain the quality and accuracy of logs and incident reports generated at the venue.
  • Safeguard and manage lost and found items submitted to the security department.
  • Engage with guests, vendors, and employees in a courteous and professional manner.
  • Ensure part-time staff have the necessary equipment and tools to perform their duties effectively through regular communication.
  • Adhere to all legal and ethical directives provided by security management.
  • Handle interactions with upset or emotional guests and employees in a calm and effective manner.
  • Utilize logical reasoning to address a variety of complex tasks successfully.
  • Adapt to changing duties without compromising efficiency or composure.
  • Comply with all departmental standards for performance, conduct, and attendance.
  • Maintain a high level of guest service while interacting with all stakeholders.
  • Be reliable and available to work scheduled shifts, including nights, weekends, and holidays as required.
  • Contribute positively to the team environment by assisting colleagues and maintaining cleanliness within the venue.
  • Perform additional duties as assigned.
Qualifications:
  • High School Diploma or equivalent.
  • Minimum of two years of prior security experience, preferably in the sports or entertainment sector.
  • Demonstrated ability to take responsibility for the performance and conduct of the security team.
  • Exhibit leadership qualities and motivate staff through example.
  • Proven capability to maintain positive business relationships with all levels of personnel.
  • Ability to make sound judgments and manage crises effectively under pressure.
  • Strong memory and quick retrieval of relevant information.
  • Effective communication skills in English, both verbal and written.
  • Ability to interact calmly with distressed patrons and employees during challenging situations.
  • Maintain confidentiality regarding patrons, employees, and company information.
  • Possess a valid Security Commission License.
  • Physical ability to move around the venue frequently, standing or walking for extended periods, and the capacity to lift materials up to 45 lbs.
  • Willingness to work in various environmental conditions.
Preferred Qualifications:
  • CPR/AED/First Aid certification.
ASM Global is an Equal Opportunity/Affirmative Action employer and encourages applications from Women, Minorities, Individuals with Disabilities, and protected Veterans.

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