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Program Support Staff

1 month ago

Rockville, Maryland, United States Interfaith Works Full time
Job Description

Interfaith Works New Leaf Shelter (IWNL) is a low-barrier, mixed-gender emergency shelter for adult individuals experiencing homelessness. The 30-bed program provides shelter, meals, and case management services. The goal of the program is to quickly move shelter clients to housing so that homelessness is rare, brief, and non-recurring.

Job Summary

The Program Support Staff (PSS) is responsible for supervising the day-to-day program activities to ensure safety and compliance with program guidelines. Under the direction of the management team, the PSS implements procedures as needed, monitors medication, and communicates activities using the communication log.

Essential Duties & Responsibilities
  • Provide excellent customer service and trauma-informed care by treating everyone with dignity and honoring personal choice.
  • Report to work on time and discuss previous shift events with outgoing staff and read all log notes dating back to previous shift.
  • Monitor program-related activities, including signing in/out of the program, medication consumption, meals, chores, and laundry.
  • Provide a welcoming, supportive, and caring environment to program attendees.
  • Ensure proper documentation of daily activities, including incident reports and grievances.
  • Ensure quality service to all consumers and supporters.
  • Ensure safety of the program by conducting room searches.
  • Follow Harm Reduction tools and guidelines to help individuals stay safe.
  • Implement crisis intervention procedures when needed to ensure the safety and well-being of all individuals.
  • Greet, direct, and provide support to volunteers providing dinner and other supplies.
  • Assume responsibility for heating up and serving dinner in the absence of volunteers.
  • Participate in mandatory staff meetings and trainings as required by contract.
  • Ensure proper communication by clearly documenting all events and incidents in the log.
  • Understand and display cultural humility and sensitivity.
Requirements

Minimum of a High School diploma with at least two years of experience working in any service delivery field, social service field. Excellent communication skills. Ability to listen well and refer guests/residents to the appropriate resources. Ability to document important behavior. Ability to work as a team member. Proficient with word processor, search engines, and other computer programs. Ability to interact well with volunteers and other visitors to the program (able to answer questions). Ability to recognize psychiatric or medical emergencies and contact the proper resource.

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Equal Opportunity Employer

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug-free workplace and comply with ADA regulations, as applicable.