Referral Intake Specialist-ORC

2 weeks ago


Loma Linda, California, United States Loma Linda University Medical Center Full time
Job Summary:

The Referral Intake Specialist-ORC plays a crucial role in ensuring seamless patient care by reviewing and analyzing patient referrals for preauthorization, concurrent review, and case management. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Reviews patient referrals for accuracy and completeness
  • Analyzes referrals for preauthorization, concurrent review, and case management
  • Obtains benefits and eligibility information as required
  • Schedules patient appointments as authorized
  • Educates and informs staff, physicians, and the community about services offered
  • Maintains a working relationship with internal and external referral sources
  • Provides updates and communicates effectively with referring specialties
Requirements:
  • High School Diploma or GED required
  • Minimum one year of call center experience in a customer service, sales environment, or clinical experience required
  • Minimum three years of experience in healthcare customer service call center preferred
Preferred Qualifications:
  • Ability to demonstrate excellent customer service and communication skills
  • Ability to read, write legibly, and speak in English (and Spanish preferred) with professional quality
  • Ability to use computer, printer, and software programs necessary to the position
About Us:

Loma Linda University Medical Center is a teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork, and wholeness.



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