Travel Experience Expert
5 days ago
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
We are committed to providing exceptional experiences for our guests and creating opportunities for our Team Members to grow and succeed.
About the PositionWe are seeking a motivated and results-driven Activations Agent to join our team. As an Activations Agent, you will be responsible for contacting package holders, booking travel dates, verifying details, answering questions, and following up as needed.
Your excellent communication and interpersonal skills will enable you to build strong relationships with our guests and provide them with tailored solutions to meet their needs.
Responsibilities- Book travel dates and verify details with package holders
- Use sales strategies to recommend upgrades and influence bookings
- Meet performance standards for department metrics
- Collections of additional monies and fees associated with packages
- Maintaining a positive attitude when interacting with customers, coworkers, and managers
- High School Graduate/GED
- A minimum of 6 months of sales experience is required and familiar with working in performance-based sales situations
- 2 years or more of strong customer service experience
- Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computer systems simultaneously
- Ability to multi-task and work in a fast-paced workplace
- Timeshare/hospitality background preferred but not required
- Prior experience in a phone Inbound or Outbound Call Center Environment preferred but not required
- Driven base pay plus monthly performance incentives
- Day One Team Member Benefits
- Daily Pay option
- Sundays Off, Only Limited Saturdays
- Paid Time Off (PTO)
- Discounted Hilton hotel rates worldwide
- Recognition Programs and Rewards
- 401(k) program with company match
- Employee stock purchase program
- Tuition reimbursement program
The estimated salary for this position is $50,000-$70,000 per year, depending on location and experience.
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