Travel Experience Associate

2 days ago


Orlando, Florida, United States Travel + Leisure Full time
Deliver Exceptional Guest Experiences

We are Travel + Leisure Co., a global leader in the vacation ownership industry. Our mission is to put the world on vacation, and we're seeking a talented Guest Services Associate to join our team

About the Role:
As a Guest Services Associate, you will play a vital part in making guests' vacations memorable from registration to checkout. Your warm welcome, excellent service, and contagious smile will shine through in everything you do. You'll extend hospitality with heart by sharing information about the resort and nearby attractions, providing room rate quotes, and confirming reservations.

Your Key Responsibilities:
  • Provide warm welcomes to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
  • Process cash and credit card transactions strictly following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes.
  • Respond to guest inquiries and concerns as quickly and completely as possible.

What We Offer:
We offer a competitive salary range of $22.00 - $22.00 per hour, depending on experience. In addition to a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, holidays, wish day paid time to volunteer, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program.

At Travel + Leisure Co., we strive to create an inclusive environment where excellence meets fun, celebration, and support. Join our global team and build a career where memories start with you.

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