Travel Experience Specialist

1 week ago


Orlando, Florida, United States Hilton Grand Vacations Full time
About the Job

We are seeking a talented Travel Experience Specialist to join our team at Hilton Grand Vacations. In this role, you will be responsible for contacting guests who have purchased pre-paid vacation packages and assisting them in making their travel arrangements.

Job Description

You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience. Your day-to-day tasks will include calling package holders to book travel dates, verifying details, answering questions, and following up as needed.

Requirements
  • A minimum of 6 months of sales experience is required and familiarity with working in performance-based sales situations.
  • Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computer systems simultaneously.
  • Prior experience in a phone inbound or outbound call center environment is preferred but not required.
Benefits
  • Driven base pay plus monthly performance incentives.
  • Daily Pay option.
  • Sundays Off, only limited Saturdays.
  • Discounted Hilton hotel rates worldwide.
  • Employee stock purchase program.
  • Tuition reimbursement program.


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