Advanced Field Service Technician
2 weeks ago
Company Overview: Stealth Monitoring is a leading security solutions provider based in Dallas, TX, focused on national growth and innovation in the security sector.
Position Summary: We are seeking a dedicated Field Service Technician II to join our expanding team in the Jackson market. This role is crucial for ensuring the operational success of our security systems and services.
Key Responsibilities:
• System Maintenance and Troubleshooting:
- Support and repair both analog and IP-based CCTV systems.
- Manage access control and intrusion detection systems.
• Collaboration:
- Work closely with customer success teams, IT departments, and external partners to ensure project completion and service delivery.
• Customer Engagement:
- Address customer needs and service inquiries promptly.
- Maintain proactive communication with clients and team members.
• Oversight:
- Supervise subcontractors during service projects and installations.
Essential Duties:
• Repair, replace, and maintain low-voltage equipment at client sites, including:
- IP and analog cameras (e.g., Axis, Avigilon, Hikvision).
- Video management software (e.g., Luxriot, Avigilon).
- Access control systems (e.g., Feenics).
- Intrusion systems (e.g., DMP).
- Audio systems and amplifiers.
- Networking equipment including switches and routers.
- Cable termination and integration into proprietary networks.
• Maintain accurate inventory and document all field activities.
Qualifications:
• High School diploma or GED required; additional training in related fields is a plus.
• Minimum of two years of experience with complex IP video surveillance and access control systems in commercial settings.
• Intermediate knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with electronic testing equipment (oscilloscopes, multi-meters).
• Ability to read and interpret technical documentation and schematics.
• Willingness to work flexible hours, including overtime and on-call shifts.
Benefits:
Stealth Monitoring offers a comprehensive benefits package, including:
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life Insurance
• 401K Plan
• Paid Time Off (PTO) including vacation and sick leave.
Work Environment:
• Strong organizational skills and attention to detail are essential.
• Ability to adapt to changing work conditions and manage multiple tasks effectively.
• Problem-solving skills and the ability to analyze information efficiently.
Physical Requirements:
• Must possess a clean driving record and pass a background check.
• Ability to lift equipment up to 50 lbs and work in various environments, including heights.
Stealth Monitoring is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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