Customer Experience Associate
4 weeks ago
We are seeking a highly skilled Customer Experience Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.
Key Responsibilities
- Meet and greet customers in a professional and friendly manner, providing a positive first impression of our brand.
- Offer superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including optional protection products, upgrades, fuel options, and additional equipment.
- Provide assistance to customers, including offering directions, maps, local area information, and service information.
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
- Place outgoing calls for callback management and miscellaneous calls as assigned.
- Assess the condition of rental vehicles upon return and notify management of any known customer or vehicle problems.
Requirements
- Must be at least 18 years old.
- Must be able to work a flexible schedule, including Friday to Monday, 12:30pm-10:30pm.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
What We Offer
- Paid time off.
- Employee rental car discounts.
- Retirement savings plan including 401k with matching profit sharing.
- Health Insurance.
- Life Insurance.
- Dental Insurance.
- Vision Insurance.
- Training and development opportunities.
- Education Assistance.
Enterprise Holdings is an equal opportunity employer and welcomes applications from diverse candidates.
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