Customer Experience Associate

4 weeks ago


Jackson, Wyoming, United States Enterprise Holdings Full time
Job Summary

We are seeking a highly skilled Customer Experience Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.


Key Responsibilities
  • Meet and greet customers in a professional and friendly manner, providing a positive first impression of our brand.
  • Offer superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including optional protection products, upgrades, fuel options, and additional equipment.
  • Provide assistance to customers, including offering directions, maps, local area information, and service information.
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
  • Place outgoing calls for callback management and miscellaneous calls as assigned.
  • Assess the condition of rental vehicles upon return and notify management of any known customer or vehicle problems.

Requirements
  • Must be at least 18 years old.
  • Must be able to work a flexible schedule, including Friday to Monday, 12:30pm-10:30pm.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.

What We Offer
  • Paid time off.
  • Employee rental car discounts.
  • Retirement savings plan including 401k with matching profit sharing.
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Training and development opportunities.
  • Education Assistance.

Enterprise Holdings is an equal opportunity employer and welcomes applications from diverse candidates.



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