Call Center Representative

2 weeks ago


Olney, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly skilled Call Center Specialist to join our team at Carle Health. As a key member of our communication center, you will be responsible for providing exceptional customer service and support to our patients, staff, and external partners.

Key Responsibilities
  • Answer incoming telephone calls in a professional and courteous manner, utilizing your knowledge of the Carle organization to address customer inquiries and concerns.
  • Escalate calls to providers or hospital leadership as requested, ensuring timely and effective communication.
  • Page customers with complete and accurate messages, troubleshooting and resolving pager issues in a timely manner.
  • Ensure accurate and up-to-date on-call information for the entire organization, making updates as requested and in accordance with policy.
  • Communicate emergency information in a timely manner, reporting possible delays in patient care.
  • Perform other related duties incidental to the work described herein.
Requirements

To be successful in this role, you will need:

  • Excellent listening and communication skills, with the ability to handle a high volume of calls while prioritizing response to caller requests and emergency procedures.
  • Proficiency with computer applications, including Microsoft applications.
  • A positive attitude and ability to work collaboratively with internal staff and departments.
  • The ability to adopt and implement change, functioning in instances where decisions are not always apparent.
  • Self-motivation, dependability, and a high standard of confidentiality.
What We Offer

As a Call Center Specialist at Carle Health, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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