Patient Service Representative Lead

3 days ago


Olney, Maryland, United States RadNet Full time
Job Overview

At RadNet, we are committed to delivering exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring a seamless and positive experience for our patients.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Manage patient registration, including verifying insurance and patient information, collecting signatures, and ensuring accuracy and completion of necessary documentation.
  • Collect and log co-pays and fees, and answer/transfer incoming phone calls.
  • Schedule, reschedule, or cancel appointments, confirming with patients and staff as needed.
  • Provide patients with orientation and directions to facilities, and coordinate with back-office staff for timely and effective care.
  • Maintain confidentiality and handle sensitive patient information with discretion.
  • Ensure compliance with company policies, procedures, and legal requirements regarding patient property and health information.
Requirements
  • High School Diploma or equivalent required.
  • Intermediate to advanced computer skills and experience with medical terminology.
  • Strong multitasking and communication skills, with a focus on providing exceptional customer service.
  • 1 year of recent medical/radiology office experience required.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity.



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