Housekeeping Operations Manager

6 days ago

Baraboo, Wisconsin, United States Great Wolf Lodge Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for driving front-line efficiency and effectiveness in the Housekeeping department, ensuring that our guests have a worry-free stay.

Key Responsibilities
  • Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded.
  • Implement and manage inventory processes, working closely with Housekeeping Supervisors.
  • Drive, review, and ensure proper completion of work orders, ensuring alignment with our high standards.
  • Assist the Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow-up and resolution.
  • Implement the Director's financial strategy to manage budget and labor, operating expense forecasts.
  • Lead and mentor direct staff and Housekeeping employees, ensuring proper staffing and budgeting levels are maintained.
  • Train new Pack Members and ensure continued training and development of current staff.
  • Manage and drive training and development of supervisors.
  • Communicate regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provide regular feedback through inspections and daily stand-up meetings.
  • Ensure compliance and timely completion of the performance appraisal process; identify key talent and plan for development.
  • Model and uphold the Great Wolf guest service standards of excellence.
  • Ensure guest requests of the Housekeeping department are handled in a professional and timely manner.
  • Continuously raise the bar for Housekeeping guest service focus.
  • Actively participate in the Manager On Duty Program.
  • Address and resolve any guest concerns as needed to ensure guest satisfaction.
  • Ensure daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced.
  • Communicate with the Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards.
  • Conduct and monitor Hazard Communications Programs twice yearly.
  • Investigate, report, and record inappropriate behavior by staff, guests, or suspicious persons.
Requirements
  • High School diploma or equivalent experience.
  • Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position.
  • Demonstrated knowledge and experience in labor management scheduling.
  • Demonstrated ability to lead diverse teams.
  • Demonstrated analytical, planning, and change implementation abilities.
  • Demonstrated management skills and abilities, including conflict resolution, coaching, development, and team building.
  • Demonstrated ability to effectively resolve conflict.
  • Ability to work flexible schedule, including nights, weekends, and/or holidays as needed.
Preferred Qualifications
  • Experience in Housekeeping, preferably at a resort or large hotel.
  • Bachelor's degree.
  • Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges.
  • Inspires and motivates team members to work together and achieve success beyond expectations.
  • Takes an exhaustive approach to every task, committed to comprehensive and in-depth analysis, planning, and implementation of every work task.

Ability to lift 30 lbs. Ability to stand/walk for long periods of time. Ability to bend, stretch, and twist. Capable of tolerating exposure to cleaning chemicals.

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