Housekeeping Associate

1 week ago


Baraboo, Wisconsin, United States Great Wolf Resorts Full time
Room Attendant Job Description

Job Summary:

We are seeking a detail-oriented and customer-focused Room Attendant to join our team at Great Wolf Resorts. As a Room Attendant, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms, providing exceptional customer service, and contributing to a positive and welcoming environment for our guests.

Key Responsibilities:

  • Clean and maintain guest rooms, including making beds, dusting and vacuuming, cleaning bathrooms, and replacing supplies
  • Utilize chemicals according to directions and familiarize yourself with all material safety data sheets
  • Maintain a stocked, organized, and clean cart with sufficient supplies
  • Report maintenance issues through appropriate channels for resolution
  • Document and secure lost and found items
  • Communicate with guests on a professional and friendly manner
  • Keep supplies ready by restocking housekeeping cart at end of shift
  • Assist House Attendant, including delivering guest requests and picking up used guest items
  • Conserve energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms
  • Report hazardous conditions in work area or equipment to supervisor

Requirements:

  • Willingness to work flexible schedule including nights, weekends, and/or holidays as needed
  • Successful completion of criminal background check and drug screen
  • Prior experience in housekeeping, including sanitation, laundry operations, and/or guest services
  • Excellent customer service and oral communication skills
  • Previous housekeeping or general cleaning experience
  • Able to lift up to 30 lbs.
  • Able to push/pull up to 100 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time

What We Offer:

  • A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
  • Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
  • Gain access to Great Wolf University for on-the-job training, functional, and leadership training
  • We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
  • Celebrate your uniqueness and join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized

Benefits:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave


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