Housekeeping Associate
1 week ago
Job Summary:
We are seeking a detail-oriented and customer-focused Room Attendant to join our team at Great Wolf Resorts. As a Room Attendant, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms, providing exceptional customer service, and contributing to a positive and welcoming environment for our guests.
Key Responsibilities:
- Clean and maintain guest rooms, including making beds, dusting and vacuuming, cleaning bathrooms, and replacing supplies
- Utilize chemicals according to directions and familiarize yourself with all material safety data sheets
- Maintain a stocked, organized, and clean cart with sufficient supplies
- Report maintenance issues through appropriate channels for resolution
- Document and secure lost and found items
- Communicate with guests on a professional and friendly manner
- Keep supplies ready by restocking housekeeping cart at end of shift
- Assist House Attendant, including delivering guest requests and picking up used guest items
- Conserve energy by closing shades and draperies; turning down air conditioning and heat of unoccupied rooms
- Report hazardous conditions in work area or equipment to supervisor
Requirements:
- Willingness to work flexible schedule including nights, weekends, and/or holidays as needed
- Successful completion of criminal background check and drug screen
- Prior experience in housekeeping, including sanitation, laundry operations, and/or guest services
- Excellent customer service and oral communication skills
- Previous housekeeping or general cleaning experience
- Able to lift up to 30 lbs.
- Able to push/pull up to 100 lbs.
- Able to bend, stretch, and twist
- Able to stand for long periods of time
What We Offer:
- A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
- Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
- Gain access to Great Wolf University for on-the-job training, functional, and leadership training
- We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
- Celebrate your uniqueness and join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized
Benefits:
- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
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