Housekeeping Operations Manager

4 days ago

Baraboo, Wisconsin, United States Great Wolf Lodge Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for driving front-line efficiency and effectiveness in the Housekeeping department, ensuring that our guests have a worry-free stay.

Key Responsibilities
  • Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded.
  • Implement and manage inventory processes, working closely with Housekeeping Supervisors.
  • Drive, review, and ensure proper completion of work orders, ensuring alignment with our high standards.
  • Assist the Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow-up and resolution.
  • Implement the Director's financial strategy to manage budget and labor, operating expense forecasts.
  • Lead and mentor direct staff and Housekeeping employees, ensuring proper staffing and budgeting levels are maintained.
  • Train new Pack Members and ensure continued training and development of current staff.
  • Manage and drive training and development of supervisors.
  • Communicate regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provide regular feedback through inspections and daily stand-up meetings.
  • Ensure compliance and timely completion of the performance appraisal process; identify key talent and plan for development.
  • Model and uphold the Great Wolf guest service standards of excellence.
  • Ensure guest requests of the Housekeeping department are handled in a professional and timely manner.
  • Continuously raise the bar for Housekeeping guest service focus.
  • Actively participate in the Manager On Duty Program.
  • Address and resolve any guest concerns as needed to ensure guest satisfaction.
  • Ensure daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced.
  • Communicate with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards.
  • Conduct and monitor Hazard Communications Programs twice yearly.
  • Investigate, report, and record inappropriate behavior by staff, guests, or suspicious persons.
Requirements
  • High School diploma or equivalent experience.
  • Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position.
  • Demonstrated knowledge and experience in labor management scheduling.
  • Demonstrated ability to lead diverse teams.
  • Demonstrated analytical, planning, and change implementation abilities.
  • Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building.
  • Demonstrated ability to effectively resolve conflict.
  • Ability to work flexible schedule including nights, weekends, and/or Holidays as needed.
Preferred Qualifications
  • Experience in Housekeeping, preferably at a resort or large hotel.
  • Bachelor's degree.
  • Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges.
  • Inspires and motivates team members to work together and achieve success beyond expectations.
  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementations of every work task.
Physical Requirements
  • Ability to lift 30 lbs.
  • Ability to stand/walk for long periods of time.
  • Ability to bend, stretch, and twist.

Great Wolf Lodge offers a competitive salary and benefits package, including medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, 401K with employer match, paid vacation time off, and paid parental leave. If you are a motivated and experienced leader who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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