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Client Relations Specialist

2 months ago

Mason, United States Vaco Full time

Key Responsibilities:

  • Ensure a safe working environment to achieve a record of zero incidents within the designated area.
  • Confirm customer pricing and sales terms while managing customer quotes, billing summaries, and rebates within the ERP system.
  • Collaborate with the Sales team to guarantee accurate entry of customer pricing and requirements into the CRM system.
  • Seek Sales approval for any deviations in product quality as needed.
  • Work closely with Freight Forwarders to coordinate cargo bookings with shipping carriers.
  • Prepare all necessary import and export documentation for order transactions.
  • Follow up with transportation providers to confirm timely shipment of orders.
  • Handle returns, credits, and debits within the ERP system.
  • Conduct monthly billing functions for consignment accounts.

Required Qualifications:

  • High School diploma or equivalent with at least 5 years of experience in Customer Service, export logistics, or international trade.
  • Strong communication, organizational, and interpersonal skills are essential.
  • Proficiency in computer software and automated sales systems is required.

Vaco is looking for a meticulous and seasoned professional for the role of Client Relations Specialist in the Industrial Chemical sector. In this position, you will be tasked with nurturing customer relationships, ensuring precise order processing, and managing logistics for product deliveries.