Client Implementation Specialist

2 days ago


Mason, Ohio, United States Bernard Nickels & Associates Full time
Job Title: Client Implementation Specialist

We are seeking a highly skilled Client Implementation Specialist to join our team at Bernard Nickels & Associates. As a key member of our Client Operations department, you will be responsible for delivering exceptional client experiences through effective implementation and onboarding processes.

Key Responsibilities:

  • Execute client implementations, ensuring timely completion of deliverables and deployment.
  • Act as the primary point of contact for clients and brokers throughout the implementation process.
  • Collaborate with cross-functional teams to ensure seamless execution and high-quality results.
  • Provide regular updates and communication to stakeholders, including project status, progress, and outstanding issues.
  • Utilize project management tools to track and manage group implementations.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 2+ years of experience in Client Operations, Client/Customer Support, or Client Implementations.
  • Strong verbal and written communication skills, with the ability to effectively communicate across functional lines.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with CRM applications.
  • Ability to work in a high-volume environment, prioritizing tasks and managing multiple projects simultaneously.

Preferred Qualifications:

  • Ability to learn and adapt to new processes and technologies.
  • Experience working in a remote or hybrid environment.
  • Strong attention to detail and ability to multi-task effectively.
  • Proficiency in Microsoft Excel and experience with cloud-based applications.

About Us:

Bernard Nickels & Associates is a leading provider of vision care services, dedicated to delivering exceptional client experiences and exceeding industry standards. We offer a dynamic and supportive work environment, with opportunities for growth and professional development.



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