Client Specialist

4 weeks ago

Mason, Ohio, United States Talbots Full time
Job Overview

As a Client Specialist at Talbots, you will be responsible for creating and fostering a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally. This role requires a strong ambition and passion for achieving goals, both as an individual and as a member of the store team, and the ability to work cooperatively in a diverse work environment.

Key Responsibilities
  • Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
  • Support all service enhancers to build strong relationships including active use of Concierge.
  • Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
  • Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
  • Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
  • Actively participate in community/store activities and events that promote the Talbots brand.
  • Professionally represent the brand.

Requirements
  • Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
  • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
  • Able to work cooperatively in a diverse work environment.
  • Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
  • Possess excellent written and verbal communication skills and a high level of.
  • Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
  • Professional, assertive, and friendly with the ability to make decisions.
  • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
  • Have open availability of 20 - 29 hours per week.
  • Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

About Talbots

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. Talbots will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

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