Front Desk Hospitality Specialist

11 hours ago


Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

Job Description

The Hotel Guest Experience Coordinator at Maple Tree Inn, Hogan Hospitality, plays a vital role in ensuring seamless guest experiences. This position involves coordinating guest arrivals, departures, and activities, while maintaining accurate records and resolving any issues promptly.

Main Responsibilities

  • Coordinate guest arrivals, departures, and activities, ensuring a smooth and enjoyable stay.
  • Maintain accurate records of guest stays, including reservations, check-ins, and check-outs.
  • Address any issues or concerns raised by guests, providing timely solutions and updates.
  • Collaborate with other departments to resolve any issues or concerns, ensuring a cohesive approach.
  • Stay informed about property amenities, services, and promotions, making recommendations to guests accordingly.
  • Develop and maintain relationships with regular guests, recognizing their preferences and loyalty.
  • Participate in ongoing training and development programs to enhance skills and knowledge.

Requirements

  • High school diploma or equivalent required; previous hospitality experience preferred.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and proficiency in using computer systems, including property management software.
  • Flexible schedule, including evenings, weekends, and holidays, required.
  • Reside in or near Sunnyvale, CA.

Compensation Package

The estimated annual salary for this role is approximately $48,000 - $58,000, depending on experience and qualifications.


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