Front Desk Hospitality Specialist
11 hours ago
Job Description
The Hotel Guest Experience Coordinator at Maple Tree Inn, Hogan Hospitality, plays a vital role in ensuring seamless guest experiences. This position involves coordinating guest arrivals, departures, and activities, while maintaining accurate records and resolving any issues promptly.
Main Responsibilities
- Coordinate guest arrivals, departures, and activities, ensuring a smooth and enjoyable stay.
- Maintain accurate records of guest stays, including reservations, check-ins, and check-outs.
- Address any issues or concerns raised by guests, providing timely solutions and updates.
- Collaborate with other departments to resolve any issues or concerns, ensuring a cohesive approach.
- Stay informed about property amenities, services, and promotions, making recommendations to guests accordingly.
- Develop and maintain relationships with regular guests, recognizing their preferences and loyalty.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Requirements
- High school diploma or equivalent required; previous hospitality experience preferred.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic math skills and proficiency in using computer systems, including property management software.
- Flexible schedule, including evenings, weekends, and holidays, required.
- Reside in or near Sunnyvale, CA.
Compensation Package
The estimated annual salary for this role is approximately $48,000 - $58,000, depending on experience and qualifications.
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