Automotive Service Consultant
2 months ago
As an Automotive Service Consultant, you will play a crucial role in enhancing customer satisfaction and ensuring efficient service delivery.
Key Responsibilities- Coordinate appointments with clients to optimize service scheduling.
- Welcome customers upon arrival and provide a friendly atmosphere.
- Collaborate with both customers and technicians to assess necessary maintenance based on service history.
- Inform customers about essential and recommended services, highlighting any current promotions and suggesting additional services.
- Prepare detailed estimates on service orders and clarify these to customers to ensure their understanding of all proposed services.
- Monitor the status of repair and service orders, keeping customers updated on progress.
- Conduct thorough re-delivery checks of customer vehicles, ensuring cleanliness and that all requested services have been completed accurately and timely.
- Build and maintain positive relationships with customers to foster loyalty and trust.
- Previous experience in a similar role is preferred.
Hi-Tech Automotive Pineville Inc is a dynamic and rapidly growing automotive service provider, committed to excellence and customer satisfaction.
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