Tax Office Manager

4 days ago

Marlton, New Jersey, United States H&R Block Full time
About the Role

We are seeking a highly motivated and experienced Multi-Unit Team Leader to join our Block Advisors team. As a key member of our leadership team, you will be responsible for leading and developing a team of associates, delivering exceptional client experiences, and driving business growth across multiple offices.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Build a high-performing team environment by training, coaching, and recognizing outstanding associate contributions, while holding them accountable to execute on Service Standards.
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
  • Assist the DGM in recruiting and interviewing candidates for tax office associate positions, ensuring the best fit for our team.
  • Conduct timely performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
  • Lead daily team meetings, communicate essential information to tax office associates, and ensure accurate timekeeping and labor management.
  • Travel between offices as required, and may prepare up to 75 tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Requirements
  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
About Us

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.

We are an equal opportunity employer, welcoming and celebrating diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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