Facility Solutions Manager

4 weeks ago

Santa Clara, California, United States City Wide Facility Solutions Full time

Job Summary

City Wide Facility Solutions is seeking a highly skilled Facility Services Manager to join our team. As a key member of our operations team, you will be responsible for managing client relationships, expanding our services, and ensuring exceptional client satisfaction.

Key Responsibilities

  • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.

Requirements

Position Requirements

  • 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
  • 3+ years track record of success in a client retention role, with goals and metrics to support.
  • High School diploma required, bachelor's degree highly desirable.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations.
  • Construction management and estimation highly desired.

Benefits

City Wide offers a competitive compensation and benefits package to include medical, dental, and vision benefits; 401k with match; PTO and paid holidays.

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