Facility Solutions Manager
1 week ago
We are seeking a highly skilled Facility Solutions Manager to join our team at City Wide Facility Solutions. As a key member of our operations team, you will be responsible for managing client relationships, expanding our services, and ensuring exceptional customer satisfaction.
Key Responsibilities:
- Manage client relationships, including retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services.
- Manage Independent Contractor relationships, including interviewing, hiring, negotiating pricing, and managing agreements.
- Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections and follow-through on promises.
- Supervise and direct Night Managers to ensure client strategies are executed and services are performed correctly.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate client issues with Contractors and the Director of Operations.
- Use City Wide's CRM to perform client inspections and schedule non-routine activities.
- Update and maintain all required forms and documentation for tracking building information, contracting with clients and Independent Contractors.
- Notify Sales Executives of potential accounts in your territory.
- Develop and implement a plan to resolve client complaints or deficiencies in service.
- Approve Night Managers' and Service Representatives' pay sheets.
- Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
Requirements:
- 2+ years outside B2B account management experience, building maintenance or facility management preferred.
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality, great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations within the North Bay Area.
Benefits:
City Wide Facility Solutions offers a competitive compensation and benefits package, including Medical, 401k, Commission on Sales, bonus on performance, paid vacation, and sick leave.
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