Facility Solutions Manager

1 month ago


Santa Rosa, California, United States City Wide Facility Solutions Full time
Job Summary

We are seeking a highly skilled Facility Solutions Manager to join our team at City Wide Facility Solutions. As a key member of our operations team, you will be responsible for managing client relationships, expanding our services, and ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Manage client relationships, including retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services.
  • Manage Independent Contractor relationships, including interviewing, hiring, negotiating pricing, and managing agreements.
  • Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections and follow-through on promises.
  • Supervise and direct Night Managers to ensure client strategies are executed and services are performed correctly.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate client issues with Contractors and the Director of Operations.
  • Use City Wide's CRM to perform client inspections and schedule non-routine activities.
  • Update and maintain all required forms and documentation for tracking building information, contracting with clients and Independent Contractors.
  • Notify Sales Executives of potential accounts in your territory.
  • Develop and implement a plan to resolve client complaints or deficiencies in service.
  • Approve Night Managers' and Service Representatives' pay sheets.
  • Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.

Requirements:

  • 2+ years outside B2B account management experience, building maintenance or facility management preferred.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality, great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations within the North Bay Area.

Benefits:

City Wide Facility Solutions offers a competitive compensation and benefits package, including Medical, 401k, Commission on Sales, bonus on performance, paid vacation, and sick leave.



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