Customer Service Representative

1 day ago


Tacoma, Washington, United States Costco Full time
Why Work With Us

Costco is a dynamic and fast-paced environment that offers opportunities for growth and development. As a Membership Clerk, you will be part of a team that is dedicated to delivering exceptional customer service and meeting sales targets.

Job Description

We are seeking a highly motivated and detail-oriented individual to join our team as a Membership Clerk. In this role, you will be responsible for processing member sign-ups, renewals, and added cards, as well as providing exceptional customer service to our members.

Responsibilities
  • Process member sign-ups, renewals, and added cards
  • Instruct members and potential members about membership, warehouse, and credit programs
  • Assist members regarding item availability
  • Issue replacement and temporary cards, key credit applications, and provide a high level of member service
  • Process membership and merchandise returns by members for cash or credit
  • Write or key information for disposition tags on non-saleable merchandise and price adjustments, research items by computer, get verification and approvals when necessary, and ring up returns on cash register
  • Document customer adjustments performed
  • Meet with current and prospective members to increase membership sign-ups and warehouse sales
  • Attend and participate in local community events to promote excellent community relations
  • Contact expired members to encourage membership renewals
Benefits

We offer a comprehensive package of benefits, including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.

Estimated Salary Range

The estimated salary range for this position is $55,000 - $70,000 per year, depending on experience and location.



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