Customer Service Representative

2 weeks ago

Roseville, California, United States City of Roseville, CA Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will provide exceptional service to our customers, respond to inquiries, and perform various administrative tasks to support the operations of our recreation facilities.

Key Responsibilities
  • Provide excellent customer service to our patrons, responding to inquiries and resolving issues in a timely and professional manner.
  • Perform various administrative tasks, including data entry, filing, and record-keeping.
  • Assist with facility operations, including setup and maintenance of facilities, equipment, and materials.
  • Process payments, handle cash, and prepare deposits.
  • Prepare and process invoices, payment requests, and purchase requisitions.
  • Compile and maintain data, including databases, documents, and statistical reports.
  • Review payroll for assigned department, identify discrepancies, and research and respond to questions from staff.
  • Track and register staff for training classes as needed.
  • Issue, receive, type, and process various applications, permits, and other forms.
  • Oversee the safe and proper operation of assigned facilities and activities.
Requirements
  • High school diploma or equivalent required; one season of experience in a related field desirable.
  • Knowledge of modern office equipment and procedures, including software applications.
  • Customer service principles and public relations techniques.
  • English usage, spelling, grammar, and punctuation.
  • Basic accounting principles; financial record-keeping and reporting.
Working Conditions

This is a part-time position, working a maximum of 1,000 or 1,500 hours per fiscal year. Various work schedules are available, including weekday mornings, weekdays, weekday evenings, weekend mornings, weekend afternoons, and weekend evenings.

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