Customer Service Representative
4 weeks ago
About GoodLeap:
GoodLeap is a technology company that specializes in delivering innovative financing and software products for sustainable solutions. Our mission is to make these products more accessible and affordable for homeowners.
We are proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems.
The Customer Service Representative is responsible for initiating the sales process, building and managing prospect lists, and generating qualified leads.
Key Responsibilities:
- Represent GoodLeap as a subject matter expert during customer interactions
- Provide exceptional customer service and support
- Offer additional GoodLeap products to customers
- Update GoodLeap systems to ensure accurate documentation
- Handle customer issues with diplomacy
- Escalate issues to management when necessary
Requirements:
- 3+ years of customer service and/or sales experience
- Previous solar customer service or sales experience highly desired
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proven track record of reliability and a strong work ethic
Compensation: $22/hour
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