International Customer Service Representative

3 weeks ago

Roseville, California, United States Pasco Full time
Job Summary:

The International Customer Service Representative II at Pasco performs a wide range of routine support activities in the international customer service function. This role is responsible for promoting and maintaining positive customer relations.

Key Responsibilities:
  • Support international customers, regional sales managers, and selling partners.
  • Respond to customer inquiries by researching the status of sales orders, repair orders, or billing inquiries.
  • Interact with other departments to ensure delivery schedules or help resolve account billing.
  • Process warranty claims, handle customer returns or exchanges.
  • Provide product and pricing information via phone inquiries, faxes, and email quotations.
  • Coordinate standard customer inquiries concerning order status, ship dates, price quotes, availability, and related questions.
  • Review orders for correct prices, part numbers, and descriptions per standard catalog listings.
  • Enter orders and prepare quotes using QAD and SHIPS software.
  • Prepare large tender offers.
  • Prepare export routings and (SHIPS) documents.
  • Obtain freight quotes from carriers or forwarders and coordinate consolidated shipments.
  • Maintain associated records, activity logs, and documents.
  • Requires the ability to use company policies and procedures in resolving an array of problems.
  • May provide work leadership to lower-level employees.
  • Other duties and projects as assigned.
Requirements:
  • High school diploma or equivalent.
  • Requires a two-year college degree or equivalent work experience.
  • Three plus years related experience.
  • General understanding of export regulations and letters of credit.
  • Experience preparing export orders and documents.
  • MRP or ERP experience in a manufacturing environment.
  • Customer Relationship Management (CRM) experience.
  • Experience using Windows Office products.
Desired Experience:
  • Related regional language skills a plus.
  • Experience using Letters of Credit and other Documentary Credit instruments to facilitate sales.
Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Ability to work in a team environment.
  • Excellent data entry and organizational skills (at least 55 wpm, 10,000 kph required).
  • Microsoft Office applications knowledge.

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