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Customer Service Ambassador

2 months ago

Washington, United States free-classifieds-usa Full time

About the Role:

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Organize and process guest check-ins and check-outs, adapting to any changes or requests
  • Secure payment and verify billing, ensuring accuracy and efficiency
  • Provide guests with room and hotel information, directions, and local interests
  • Run daily reports and review to identify areas for improvement
  • Communicate with colleagues and management to ensure seamless service delivery

What We Offer:

  • A supportive and dynamic work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package
  • A recognition program to reward outstanding performance

Requirements:

  • A warm and welcoming demeanor
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required

About Us:

Marriott International is a global hospitality leader, committed to providing exceptional service and creating memorable experiences for our guests. We are an equal opportunity employer, dedicated to diversity and inclusion in the workplace.