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Client Support Specialist

2 months ago

Riverside, California, United States Orkin Full time
Overview

Join the Orkin team, where your exceptional service mindset is essential in ensuring our customers feel valued and satisfied. As a key member of our organization, you will contribute to our longstanding reputation for delivering outstanding service in the pest management industry, which has been protecting homes and businesses for over 120 years.

This role as a Client Support Specialist offers you the chance to assist customers with your service-oriented approach and your dedication to teamwork. Your organizational skills and attention to detail will be crucial in a fast-paced environment.

At Orkin, you will find more than just a job; you will discover a career path filled with growth opportunities and comprehensive benefits, including full medical, dental, and vision coverage for you and your family, competitive compensation, and a 401(k) plan.

Responsibilities

As a Client Support Specialist, you will play a vital role in ensuring that every customer receives an exceptional experience.

Your responsibilities will include:
- Handling incoming inquiries and making outbound calls to schedule, confirm, and follow up on service appointments.
- Efficiently navigating a Windows-based and web-based system to manage routes and optimize schedules—training will be provided.

- Applying the skills learned in training to schedule appointments for technicians, minimizing drive time and suggesting alternative routes when necessary.

- Utilizing your keen listening abilities and insightful questions to understand customer concerns and assess their needs.

- Maintaining an accurate customer database, including call details, payment information, and other relevant outcomes.

- Rescheduling unserviced accounts promptly.
- Participating in quality assurance initiatives and safeguarding customer privacy.
Benefits
- Competitive starting pay at $18/hour.
- Flexible hybrid work schedule.
- Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company matching, employee stock purchase options.
- Paid time off, including vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, and dependent scholarship opportunities.
- Industry-leading training program.
Why Choose Orkin?

Founded in 1901, Orkin is a premier provider of pest management services for both residential and commercial clients. The pest management industry is expanding and offers stability, even in challenging economic times.

We seek individuals with a service-oriented mindset who can foster loyalty and trust with clients, hold themselves accountable, and thrive in a team environment. Join a company that values community support and is financially robust as the largest subsidiary of Rollins.

Qualifications

To succeed in this role, you should possess:

- Preferred sales experience.
- A high school diploma or equivalent.
- A valid driver's license.
- The ability to obtain necessary pesticide certification (company-sponsored).
- Capability to work independently in the field and engage with clients effectively.
Work Environment

Candidates must meet physical job requirements and safely perform job duties with or without accommodations:

- Safely use a ladder within the manufacturer's weight capacity.
- Lift and carry up to 50 lbs.
- Access crawl spaces, attics, and rooftops safely, including the ability to climb, balance, stoop, kneel, crouch, or crawl.
- Wear personal protective equipment (PPE), which may include an OSHA-compliant respirator.
- Be willing to work in various weather conditions.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.