Guest Care Representative

6 days ago

Haverhill, Massachusetts, United States Monro, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Care Specialist to join our team at Monro, Inc. As a Guest Care Specialist, you will be responsible for providing exceptional customer service and driving sales of automotive repair services and tires.

Key Responsibilities
  • Provide a superior Guest Care experience to customers, answering phone calls, inviting guests into the store, and making them feel welcome during their visit.
  • Successfully complete Monro's training program to execute the Monro selling process.
  • Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and present needed services following the Monro selling process.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assist in various aspects of customer care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to customers.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One (1) year of sales experience needed.
  • Preferred One (1) year of related experience in the automotive service environment.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
Physical Demands
  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Safely operate a motor vehicle.

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