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Guest Care Specialist

2 months ago

Haverhill, Massachusetts, United States Monro, Inc. Full time
Job Summary

We are seeking a highly skilled Guest Care Specialist to join our team at Monro, Inc. As a key member of our team, you will be responsible for providing exceptional customer service and driving sales of automotive repair services and tires.

Key Responsibilities
  • Deliver a superior Guest Care experience to our customers, ensuring their needs are met and exceeded.
  • Assist in driving sales of automotive repair services and tires through strong sales presentations and product knowledge.
  • Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
  • First point of contact for customers on the phone and in the store, responsible for engaging customers, scheduling appointments, building trust, and presenting needed services.
  • Under the direction of management, assist in various aspects of customer care, work order completion, and register assistance.
  • Partner with management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as company policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One (1) year of sales experience needed.
  • Preferred One (1) year of related experience in the automotive service environment.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
Physical Demands
  • Frequent lifting, carrying, and placing merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Safely operate a motor vehicle.
About Monro, Inc.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.