Client Support Liaison

3 weeks ago


Anoka, Minnesota, United States Franklin Professionals Full time

At Franklin Professionals, we are seeking a highly skilled Client Support Liaison to join our team. As a Client Support Liaison, you will play a crucial role in facilitating customers through the service process and ensuring that activities are planned and performed in a highly professional and technical manner.

Key Responsibilities:
  • Scheduling of service activities with customers and through global offices
  • Responding to customer inquiries, requests, and additional needs
  • Database updating
  • Assisting in client invoicing
  • Client collection activities
  • Proactively identifying client needs
  • Coordination of all activities associated with client
Requirements:
  • 5-6 years of related Client Management/Program Management experience is preferred
  • Knowledge of Microsoft Office; specifically MS Excel
  • Must have excellent administrative and communication skills
  • Must be personable and enjoy working with people
  • Must work well as a team member as well as individually
  • Strong problem-solving abilities
  • Desire to learn and expand contributions
  • Naturally attentive to continuous improvement
What We Offer:

We offer a comprehensive benefits package and competitive compensation. Our team is currently working remotely, but must reside in EST. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.


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