Field Service Expert

1 week ago

Portland, Maine, United States Canon Solutions America, Inc. Full time
About the Role

Solving complex problems is a key aspect of this position. Acquiring and retaining the necessary knowledge to troubleshoot technical issues is a valuable skill. If you're an operational, maintenance, and networking expert who thrives in a dynamic environment, we'd like to get to know you.

Canon Solutions America, a leader in technology, solutions, and services, is seeking a Field Service Expert to provide top-notch support to our valued customers with extensive product knowledge and technical expertise of Canon-supported products.

Your Impact
  • Diagnose mechanical, software, network, and system failures using established procedures.
  • Service and repair designated equipment to Canon standards and specifications.
  • Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping.
  • Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
  • Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while providing direction to less senior engineers.
  • Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.
  • Maintain a complete working knowledge and aptitude of multiple product lines at the expert level, including troubleshooting and diagnostics, workflow analysis, customer relations, and customer satisfaction and retention.
About You: The Skills & Expertise You Bring

Please note that this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

We're looking for a dedicated individual with:

  • Typically requires general education and/or vocational training plus 4 to 6 years of related experience.
  • An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.
  • Direct experience working as a field technician.
  • The capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
  • The ability to travel (valid driver's license and acceptable driving record necessary).
  • The capability to excel in a 24/7 environment, while performing shift work and on-call rotations.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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