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Field Service Technician I

2 months ago

Portland, Maine, United States Leidos Full time
Job Summary

Leidos is seeking a highly skilled Field Service Technician I to join our Security Enterprise Solutions team. As a Field Service Technician I, you will be responsible for installing, modifying, and repairing complex security equipment and systems at customer sites.

Key Responsibilities
  • Perform customer support activities involving the installation, modification, and repair of complex security equipment and systems.
  • Conduct on-site installation and testing of equipment to ensure proper working order.
  • Isolate equipment start-up malfunctions and take corrective action.
  • Perform ad-hoc and predetermined work assignments with instructions.
  • Follow all established guidelines, procedures, and policies.
  • Work on assignments that are semi-routine in nature, where the ability to recognize deviation from accepted practice is required.
  • Manage resources, maintain schedules, and coordinate all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).
  • Work in a customer environment with systems operated in a 24/7 environment, which require immediate response times (either while on-shift or after hours on-call) and drive long distances to sites.
  • Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU for our customers.
Requirements
  • Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics).
  • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
  • Minimum of 2 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
  • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.
  • Must be responsive to all customer issues at all times.
  • Must be willing and able to travel at short notice.
  • Must be able to pass an in-depth background check (TSA eQIP).
Preferred Qualifications
  • Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
  • Excellent customer service skills and the ability to handle stressful situations.
  • Self-motivated, reliable, and accountable individual.
  • Must be able to lift/carry 50 lbs.
  • Must be able to push/pull 200 lbs.
  • Must be able to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
  • Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
  • Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.