Customer Service Representative

4 days ago


Miami, United States Aaron's Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Aaron's. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and resolving customer complaints in a professional and empathetic manner.

Key Responsibilities:

  • Process customer orders, forms, and applications in a timely and accurate manner
  • Provide exceptional customer service, responding to customer inquiries and resolving complaints in a professional and empathetic manner
  • Assist customers with the online order process, answering questions and providing product information
  • Take customer calls, responding to customer service issues and escalating complex issues to management as needed
  • Document customer complaints and issues, communicating with management to resolve

Requirements:

  • High school diploma or equivalent required
  • Previous sales and customer service experience preferred
  • Strong knowledge of customer service principles and practices
  • Proficient in computer applications, including Windows and typing skills
  • Ability to multitask and work in a fast-paced environment

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for career growth and advancement
  • Recognition and rewards for outstanding performance
  • Collaborative and dynamic work environment

About Aaron's:

Aaron's is a leading retailer of sales and lease-to-own products, offering a wide range of furniture, consumer electronics, home appliances, and accessories. We are committed to providing exceptional customer service and creating a positive work environment for our team members.



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