Customer Service Representative
4 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Aaron's. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and resolving customer complaints in a professional and empathetic manner.
Key Responsibilities:
- Process customer orders, forms, and applications in a timely and accurate manner
- Provide exceptional customer service, responding to customer inquiries and resolving complaints in a professional and empathetic manner
- Assist customers with the online order process, answering questions and providing product information
- Take customer calls, responding to customer service issues and escalating complex issues to management as needed
- Document customer complaints and issues, communicating with management to resolve
Requirements:
- High school diploma or equivalent required
- Previous sales and customer service experience preferred
- Strong knowledge of customer service principles and practices
- Proficient in computer applications, including Windows and typing skills
- Ability to multitask and work in a fast-paced environment
What We Offer:
- Competitive compensation and benefits package
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
- Collaborative and dynamic work environment
About Aaron's:
Aaron's is a leading retailer of sales and lease-to-own products, offering a wide range of furniture, consumer electronics, home appliances, and accessories. We are committed to providing exceptional customer service and creating a positive work environment for our team members.
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