Customer Experience Strategist

6 days ago


Minneapolis, Minnesota, United States The Dignify Solutions LLC Full time
Customer Experience Consultant

We are seeking a seasoned Customer Experience Consultant to join our team at The Dignify Solutions LLC. As a key member of our consulting team, you will be responsible for driving business transformation initiatives in the automotive and industrial equipment industries.

Key Responsibilities:
  • Develop and execute customer experience strategy consulting engagements for leading global manufacturing clients.
  • Advise clients on CRM, sales, and service processes, leveraging expertise in Adobe, Sitecore, Salesforce, SAP, Pega, Oracle, and MS Dynamics 365.
  • Support the entire sales cycle, from business development to proposal development and pre-sales.
  • Develop use cases and guide technical teams for POC/solution development, test case designs, and solution certification.
  • Publish thought leadership papers and participate in industry forums to stay ahead of industry and technology trends.
Requirements:
  • 14-20 years of experience in customer experience strategy consulting and transformation in the automotive and industrial equipment industries.
  • Proven track record of working on large business transformation initiatives, including web content management, commerce, CRM, marketing, and service initiatives.
  • Knowledge of various content management, marketing, and CRM technologies.


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