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Quality Assurance Specialist

2 months ago

Ft Washington, Maryland, United States Cledor Full time


At Cledor, we are seeking a meticulous and committed Quality Assurance Specialist to enhance our mortgage consultancy services.

The successful candidate will be instrumental in facilitating the effective execution of administrative functions within our consultancy.


Key Responsibilities:

Client Engagement:
Deliver exceptional service by addressing client inquiries through various communication channels. Assist clients in completing essential documentation for mortgage processing.

Information Management:
Ensure the accuracy and currency of client records, mortgage applications, and associated documentation. Uphold the confidentiality and security of sensitive data.

Administrative Support:

Aid consultants and the management team with various administrative duties, including appointment scheduling, meeting organization, report preparation, and correspondence management.


Document Management:
Draft and review mortgage-related documents, contracts, and agreements. Collaborate with clients and lenders to collect necessary paperwork and verify the completeness of documentation.

Regulatory Compliance:
Remain updated on industry regulations and compliance standards pertinent to mortgage operations. Ensure all administrative activities align with legal and regulatory requirements.

Database Oversight:
Employ CRM software to oversee client databases, monitor interactions, and refresh client profiles as necessary. Produce reports and analyze data to aid in decision-making processes.

Qualifications:
A bachelor's degree in business administration, finance, or a related discipline is preferred.
Demonstrated experience in administrative roles, ideally within the mortgage sector.
Outstanding communication and interpersonal abilities.
Strong organizational skills and effective time management.
Proficiency in Microsoft Office Suite and CRM applications.
Attention to detail and precision in data entry and document management.
Familiarity with mortgage processes, terminology, and regulations is advantageous.
Capacity to thrive in a dynamic environment and manage multiple tasks efficiently.

If you possess the skills and commitment to excel in this position, we invite you to submit your resume and cover letter for consideration. We appreciate the interest of all candidates.

While individual responses may not be feasible, rest assured that your application will be thoroughly reviewed.